“If you were going to die soon and had only one phone call you could make, who would you call and what would you say? And why are you waiting?”
– Stephen Levine
I listened to a webinar recently at my company. The speaker was showing off some cool new tech for the cell phone. During the demo, he said that he was now going to attempt the most difficult part of his demo. He was going to make … a phone call.
The audience laughed. Our mobile phones have become, something other than a phone. Texting, emails, Facebook, twitter, and videos are far more used than phone calls.
Yet, there’s still a place for a phone call. I would think people still call 9-1-1. Talking to a customer service rep can be (but not always) vastly easier than navigating a company’s labyrinth of support pages. Anything complicated can often be resolved more quickly with a phone call. Heck, I’d be happy to get a phone call from the President.
There’s also still a place for a phone call to an old friend, a parent, or someone who is going through a hard time. A phone call says ‘I care’ in a way that an email or Facebook message just can’t do, especially if the caller just wants to listen. Listening is still human.
Text messages can’t listen. Facebook can’t listen. Twitter can’t listen. Emails can’t listen. They can only ‘say’. Only phone calls can listen because only people can listen. Your phone call to a friend can touch them in a way those other technologies can’t.
Even if you have nothing to say.
Called an old friend today for his birthday. Called my parents on their anniversary. Called another friend who is going through a rough time while his wife recovers from a stroke. I hope that just having someone listen helped a tiny bit.